Now I’ve read hundreds of terrible trip advisor reviews.
They were from people venting their frustrations about a poor meal.
Whether this is the right or wrong way to give feedback, if used in the right way it could help these restaurants improve.
So, I was pleasantly surprised when at a restaurant in De Haan, Belgium recently we were given a score card by the waiter (along with a few tasty mints which helped 😉) after our meal.
On it they asked the most important question we could all learn from to continuously improve.
If you could improve one thing about our restaurant what would you suggest?
I complemented the waiter on this initiative on the way out the door, he replied,
“Without your feedback we won’t improve.”
Why I think employees alike can learn from this is why not ask a colleague (maybe even a superior) for one improvement tip after your next report/presentation.
This takes away you second guessing yourself by a complete reliance on self-evaluation and by limiting it to one improvement you are respecting the time constraints of your customer/colleague.
Declan “Continuous Improvement” Treanor